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COVID-19 Clinic Protocol for Office Visits

To all our patients, associates and friends:

Boardwalk Optometry is pleased to announce that both the South Surrey and Guildford locations will be expanding services to include in-clinic eye examinations, optical and hearing services starting Tuesday May 19th.

Our staff have implemented well thought-out clinic protocols assimilated from recommendations and guidelines put forth by the CDC, WHO, the province of BC, and the BC College of Optometry to ensure the health and safety of everyone at the clinic during your visit, while maintaining our high standard of delivering comprehensive eye health care and hearing assessments.

We kindly request that anyone entering the clinic to wear a mask, covering their nose and mouth. We respectfully ask that all companions, unless they are essential, to wait outside the clinic. Everyone including staff will be screened for the risk of illness before entering the clinic. Please be aware that the main entrance will remained locked during business hours and visits are by appointments. However, we will do our best to accommodate walk-in patients. To schedule an appointment, please call us at (604) 531-4274 (South Surrey) and (604) 589-7311 (Guildford).

If you have an appointment, please take a moment to carefully read these instructions before your visit. Unless you need physical assistance, we request that ​all companions wait outside the office. Essential companions must wear a mask covering their nose and mouth if they enter the office.

Please reschedule if you have a cough, fever, or shortness of breath.

Please do not wear your contact lenses unless you are coming for a contact lens appointment.

CHECKLIST OF WHAT TO BRING TO YOUR APPOINTMENT:

• A clean surgical or cloth mask. One will be provided if you do not have one.
• A well-charged cell phone.
• Seasonal: A bag for personal belongings, such as a jacket.
• A pen.
• If you are coming in for an eye examination, please bring a list of medications and eye drops, and current glasses.
• If you are coming in for a visual fields test, please come wearing your glasses.

UPON YOUR ARRIVAL:

• Please call (604) 531-4274 for appointments in South Surrey and (604)589-7311 for appointments in Guildford to notify staff of your arrival. Please note you will be checked-in remotely.
• Unless you arrived on foot, we kindly ask that you wait inside your vehicle. If you need optical services, we will do our best to accommodate you while you wait for your appointment.
• If you are here for an eye exam, please update your medications if you haven’t already done so.
• Your temperature will be taken. Patients whose readings are above 38C or 100.4F will be asked to reschedule 2 weeks out. If you have accompanying flu-like symptoms, may we suggest you call 8-1-1.
• Please wear your mask upon entering the clinic. A mask will be provided if you do not have one. Cost for a companion's mask is $2.00.
• Hand sanitizer will be dispensed for immediate use upon entering the clinic.

Conversations need to be kept to a minimum to limit droplet spread and time spent inside the clinic.

Please note that washrooms will be temporarily closed, we apologize for the inconvenience.

We thank you for your continued support and patience as we all adapt to life during the COVID-19 Pandemic. Our new safety protocol is designed to keep patients and staff safe while maintaining our high standard of delivering comprehensive eye health care.

May you and your loved ones stay healthy.